— Ms. Chandra Ganjoo, Executive Director and Group CPO, Trivitron Healthcare
I have been one of the founding members of Trivitron Healthcare. Being associated with the organization for over 20 years, I got an opportunity to undertake various roles and responsibilities. Today I am the Executive Director of the firm, and I take the direct responsibility of executing the organization’s strategic and new initiatives. I am also involved in business expansion strategies of the Group.
I additionally work in the capacity of Group CPO & Head of Corporate Communications.
As Group CPO, it is my responsibility to formulate and finalize HR policies which can contribute to efficient implementation of our business strategies, development of workforce plans and programs that align with the organizations overall strategic objectives and also orchestrate learning skills and career development of the workforce. I have a great team who helps me in day to day management of all HR functions and further my job as Head of Corporate Communications allows me to oversee all communications involving the organization including the development and implementation of a communications strategy and a broad and diverse range of business and marketing communications.
My job is 24/7 and it never switches off even though I am managing a balanced work-life schedule. Every 30 minutes in the day there will be some reason for thinking about the organization– no matter where I go. The mornings at home are utilized majorly in planning the day, fixing the calendar and a quick review with my team on important tasks for the day. Once in the office, I hold meetings with my managers to keep up with the affairs of the Group, formulate further course of action and discuss about projects which need immediate attention and also about various aspects of organization sustenance, culture and growth.
Some days consist largely of networking with other industry leaders, consultants, and others. Other mornings, I have leadership calls with the management team of various business verticals of the Group. As an organization we believe in open-door policy, so a lot of my time is invested in listening to my people sometimes through open forums and sometimes through One on One meetings. Before I leave, I make rounds to various departments in the office to catch up with the team and get acquainted with new team-members. If we have any kind of learning & Development initiative or any event coming up, I spend time looking into preparations for the event and facilitating the availability of resources.
Lastly, while I am on my way home, I take time to catch up on conversations, revert to emails and carry on follow-ups.
I completed my Master’s Degree in Business Management & International Marketing from the Ukrainian Finnish Institute of Management, shortly after which, I joined Group 4 Securitas’s. This was my first step in the corporate world.
After a short stint in few healthcare companies, in 1999, I started my professional career in sales & marketing at Trivitron, which was then taking baby steps in the Indian healthcare segment and was limited to a small team of few members. I got an opportunity to work at various designations at Trivitron from managing Marketing & PR of the organization to the ranks of General Manager-HR & Admin to finally reach to the ranks of Executive Director, CPO & Head Corporate Communications. I was never concerned about my designation however I was always attracted to the role which required multitasking and gave me scope to implement new initiatives.
I always believe in challenging myself. I joined Trivitron mainly because it was a startup company then, and the role I was offered gave me an opportunity to handle multiple roles and responsibilities, which helped me to come out of my comfort zone. I have had the privilege of being a part of some great success stories and have learnt from my mistakes. Being in the healthcare sector, I have understood quite early in my career that prompt decision making and being close to customers is the key for success for an individual and for the organization as well and that is my key learning in this field. When you are in Healthcare “Every second counts”
A seasoned professional is always an important asset to an organization. He has a lot to offer. Along with your domain expertise which needs upgrading every now and then, developing certain other skills can help you master your job role and evolve yourself as a seasoned professional. I believe Time Management is one of the most important skills people need to master. Managing time is a vital aspect of organizational excellence and sustenance. Only if you manage time effectively, you can meet your targets, prioritize your workload and other time-sensitive tasks, meet deadlines, comply with relevant regulations, and most importantly, take out time for yourself or your family.
And along with Time Management, Task Prioritization plays a key role. Every now and then, something or other unexpected, unplanned things come up that needs to be taken care of. While every task remains important, things like this generally, are extremely critical and urgent. To become a seasoned professional, you must master the skill of prioritization and calendar management to remain productive.
We cannot ignore Communication Skills which play a very critical part in development of every professional. And I still believe which shall include clear writing, critical listening and conflict management.
Mid-level managers are vital for organizational growth, many among them are elevated to leadership roles within the organization mainly because they understand the organizational goal and culture better than someone recruited from outside. My advice for mid-level managers moving on to leadership roles is that along with attaining mastery in their specific domain they need to deeply focus on:
People Management: No one is perfect and not everyone can be 100% efficient. As a leader, you will have to cover an extensive area of operations, supported by a larger number of people. You will have to focus on more than one thing and multiple traits to evolve within your team members. Therefore, it becomes the responsibility of an efficient leader to be able to identify and nurture those traits in your team members to make them emerge as the next line of leaders.
Enhanced decision-making: As a leader, you have to take important decisions that shall determine the further course of action, and indirectly impact the functioning of the organization. As a mid-level manager, you make decisions; however, as a leader, these decisions will be much wider in scope and you need to get those decisions implemented. Thus, the decisions taken by someone at the leadership position in the organization will have a long-lasting and stronger impact on the organization.