With an objective to dispel myths and help customers prepare better, Future Generali India Life Insurance Company Limited (FGILI) has launched an awareness drive to provide authentic information on coronavirus pandemic and on the ways to prevent the spread & protect oneself from the disease.
It started with series of emailers followed by Facebook live session with Dr. Harshad Nimaye, Sr. Consultant- Nanavati Hospital on 06th of March and thereafter information bytes over Future Generali’s Website and Social Handles- Facebook, Twitter and Instagram.
Medical helpline and a WhatsApp Chat facility
Coronavirus or COVID-19 is spreading slowly but steadily in India and Future Generali has now come up with a Medical helpline and a WhatsApp Chat facility. The helpline will help dispel myths about coronavirus on call at 022 – 683666581 or 022 – 68366582 anytime between 7 am to 9 pm IST. Anyone can dial and speak with a qualified Doctor to get validated and verified information on protection and prevention from this pandemic. An individual can also chat over WhatsApp on the number +91 – 8108198633 to know more about the disease.
The Chatbot is trained to answer frequently asked questions on the new coronavirus based on data available on the WHO website. Commenting on the idea behind launch of the helpline and WhatsApp bot, Mr. Rakesh Wadhwa, Chief Marketing & Customer Officer, Future Generali India Life Insurance Company Limited said, “It is important to share authentic information that helps the community in times when fake news and mindlessly forwarded content is order or the day.
Through this helpline and WhatsApp chatbot we intend to share factual and updated information, break myths and assist our customers, distributors, employees and public at large in protection and prevention against this Pandemic. One can access this information from Future Generali India Life Insurance on – Medical Helpline (022-68366581, 022-68366582), WhatsApp (+91-8108198633). Website (https://life.futuregenerali.in/), Facebook (https://www.facebook.com/futuregeneralilife), Linkedin (https://www.linkedin.com/company/future-generali-india-life-insurance/), The common man is being hit with a plethora of information pertaining to the coronavirus from all sides and is gripped with fear. In this age of electronic and social media, there is a lot of fake information floating around which is adding to the confusion.
Panic reactions such as buying of face masks and hand sanitizers are seen all around, leading to those products being made unavailable to those who may be in the dire need of it. Such unprecedented situations require unprecedented measures, but the most important thing is to have correct information available to everyone.”